Customer Commitment - Put our customers needs and well being first. Offer products and services to meet their needs. Deliver with integrity and trust in a friendly and timely manner so they can rest assured we will give our utmost effort on their behalf.
Company Commitment - Understand that the company rewards individuals and teams through profits. You are the company so make sure you give your best effort in a positive and effective manner.
Continuous Improvement - Create a constant purpose toward improvement through innovation in the pursuit of excellence personally, within the company and most importantly for our clients.
Personal Inspiration - Mediocre comes easily but the ability to inspire others is what winning teams are made out of. Be passionate! Be positive! Encourage personal accountability in fellow employees. Guard yourself and company against negative attitudes, wasting time or resources.
Commitment to Employee Financial Rewards - Create compensation plans that reward employee teamwork and pay those individuals that provide best overall company profits through high revenues and lowest costs. In turn creating more opportunity to contribute in our local community and for our clients.
Follow Procedures - Each department should run on systematic processes geared towards continuous improvement. When a process is lacking or needs improvement, recommend an improvement and document for implementation in Policies and Procedures manual.
Recognize Gaps - Mistakes happen, accept mistakes, learn from mistakes and create solutions to resolve them. Making mistakes is normal, repeating them is detrimental.
Record Activities - Activities need to be documented as a road-map, so successful outcomes can be measured and duplicated.
Metrics Review - When we measure our achievements we can measure our improvement. An unexamined life not is not worth living - Plato.
Best Resources - Maintain the best technical infrastructure of network capacity, software, hardware and work environments.
Continuous Training - Ensure workers understand their roles and its importance in the "big picture". Develop comprehensive continuous training and coaching programs for ongoing on the job training and the development of new skill sets. Build confidence while mitigating fear of failure or job loss.
Positive Leadership - Lead by example. Leaders must see themselves as accountable for the success or failure of employees. Help each employee find the best version of themselves.
Teamwork - Teams Win! Nothing great is created individually but through the collaborative effort of teams. Breakdown barriers within departments so we work as one team to a common goal.
Attention to Detail - Be specific and clear with your goals in detail. Ideas and dreams are vital but it's the details that foster and develop greatness.
Job Mastery - Mastery is what makes individual greatness and a team of winners cannot fail. Don't focus on imperfections but rather on the things that can be done to improve quality and performance. Take pride in your work.
Finish Strong - Every plan, complete with details has a point where opposition becomes significant and it requires the will to press on!
Success Recognition - Recognize employees best overall results with recognition on teams and departments.